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Terms & Conditions

AVID Cold Storage is the licensed owner of the brand avidcoldstorage.com and the website avidcoldstorage.com and AVID Cold Storage is using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement recorded below or as may be reviewed from time to time (‘User Agreement’), which is, for an unlimited period and you understand and agree that you are bound by such terms till the time you access this Website. We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. If you have any queries about the terms and conditions of this User Agreement or have any comments or objections on or about the Website, please email us at orders@avidcoldstorage.com.

We wish you to read the terms carefully before using or registering on the website or accessing any products, information, or services through the website. Your use of the website or the services provided by the website shall signify your acceptance of the terms of use and your agreement to be legally bound by the same.

Product
This Platform offers for sale various frozen food products (the “Products”). By assigning an order for Products through this Platform, you agree to the terms set forth in this Agreement.
Accessing, glancing, or otherwise using the site indicates your agreement to all the terms and conditions under these terms of use, so please read the terms of use carefully before proceeding.

You acknowledge that AVID Cold Storage has the right to change or discontinue the sale of any Product at any time, without notice. You further acknowledge that AVID Cold Storage may add or alter the procedures, styles, processes, or conditions at any time to adapt to changes that AVID Cold Storage may make to the Products. You agree that AVID Cold Storage shall not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product(s).
Except as otherwise expressly stated with respect to our products, all contents of the site are offered on an “as is” basis without any warranty whatsoever either express or implied. AVID Cold Storage makes no representations, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose.

AVID Cold Storage does not guarantee the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or defects will be corrected even if AVID Cold Storage is aware of them.

Mentioning: We (AVID Cold Storage) under any situation will not have any responsibility to the user or liability to the user.

Customer Registration and Privacy Policy
If You use the Website, You shall be responsible for maintaining the confidentiality of your login ID and Password and You shall be responsible for all activities that occur under your login ID and Password.
You agree that if You provide any information that is untrue, inaccurate, not existing or unfinished or We have reasonable grounds to suspect that such information is incorrect, inaccurate, not existing or incomplete, or not in accordance with this Terms of Use, We shall have the right to indefinitely terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
All Consumers have to register and login for placing orders on the Site. You have to keep your account and registration details correct and updated for communications related to your purchases from the Site. By agreeing to the terms and conditions, the consumer agrees to receive promotional communication and newsletters upon registration. The consumer can opt-out by contacting customer service.
Admissibility Services of the Website would be available to only selected geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited
Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Order Cancellation
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order from our website. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a Return and Refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills
Online Payments
Refunds will be processed within 24 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank.
You Agree & Confirm
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by AVID Cold Storage for redelivery shall be claimed from you.
That you will use the services provided by the Site, its affiliates, consultants, and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
You will provide authentic and true information in all instances where such information is requested of you. AVID Cold Storage reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and/or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
You authorize AVID Cold Storage to contact you for any transactional purpose related to your order/account.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the site for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offense or results in civil liability or otherwise breaches any relevant laws, regulations, or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with any other person’s use or enjoyment of the Site.
Breaching any applicable laws;
Interfering or disrupting networks or web sites connected to the Site.
Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.
Pictures & Colors
Product images that you see on our website are for representation only to enable you to get a fair idea about the products you want to order. The actual product could vary in terms of appearance, packaging, etc. The product images and descriptions provided on the website are on an “as is” basis and without warranties of any kind expressed or implied. All information is believed to be accurate but is not guaranteed and subject to change. The product images, description, and categories are solely provided for the purpose of your information and convenience without any expressed or implied warranties and liability of AVID Cold Storage. The image quality and colors of the product on the website shall depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.

Customer Reviews & Feedback
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to the Site on or by this Site or otherwise disclosed, submitted, or offered in connection with your use or access of this Site (collectively, the “Comments”) shall be and remain the property of AVID Cold Storage. Such disclosure, submission, or offer of any Comments shall constitute an assignment to AVID Cold Storage of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, AVID Cold Storage owns exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. AVID Cold Storage will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. AVID Cold Storage is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights (s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive, or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. AVID Cold Storage does not regularly review posted Comments but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant AVID Cold Storage the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify AVID Cold Storage and its affiliates for all claims resulting from any Comments you submit. AVID Cold Storage and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark Rights
AVID Cold Storage, its suppliers, and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of AVID Cold Storage or any third party’s intellectual property rights. All rights, including copyright, in this website, are owned by AVID Cold Storage. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of AVID Cold Storage. You may not modify, distribute, or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of AVID Cold Storage, its affiliates, its partners, or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply AVID Cold Storage endorsement, sponsorship, or recommendation of the third party, information, product or service. AVID Cold Storage is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of AVID Cold Storage or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled, or licensed by AVID Cold Storage, one of its affiliates or by third parties who have licensed their materials to AVID Cold Storage and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of AVID Cold Storage and is also protected by Indian and international copyright laws.

Right To Modify
Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products.

Governing Law & Jurisdiction
This Platform originates from the Mumbai, Maharashtra. This Agreement will be governed by the laws of India and shall be subject to the exclusive jurisdiction of courts of Mumbai

Indemnity
You agree to defend, indemnify and hold harmless AVID Cold Storage, its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to AVID Cold Storage or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement
Objectionable Material
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, AVID Cold Storage and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Grievance Officer
Grievances and claims related to the order should be reported to the AVID Cold Storage support team within fifteen (15) days of your order date. A User can unsubscribe/ opt-out from receiving communications from AVID Cold Storage.

Privacy Policy
The User hereby consents, expresses, and agrees that he has read and fully understands the Privacy Policy of AVID Cold Storage in respect of the Website. You further consent that the terms and contents of such Privacy policy are acceptable to you.